DStv Do Not Care About Subscribers

In all honesty, I would like to give them 0 stars. They just do not respond to anything negative. Well, here goes again. I have been a Mnet/Dstv subscriber since October 1986. On Dstv I have been a Premium subscriber from the start. I cannot get a logical answer from anyone as to why as a Premium subscriber we do not have access to the BBCUKTv channel 134. I have been told that I would need to go to a cheaper package to get this channel. This makes absolutely no sense whatsoever. No wonder Dstv are loosing subscribers