JS
Jeffrey S
1 reviews | Active since Mar 2021
05 Sept 2023, 10:28
DStv Do Not Care
I have been a subscriber starting with MNet in 1986 and moving to DStv without a break up to now. I have always subscribed to their top packages and have NEVER missed a payment. I have over the last 6 months been thinking about possibly ending my relationship with DStv for a number of reasons besides the huge cost in relation to what we get if you are not a sports *****. What DStv have just done to us I find totally disgusting. Obviously the "fat cats" in the fancy offices in Randburg do not care how their Premium subscribers are treated which is why they are by all accounts "bleeding" subscribers in South Africa. The most recent event was they gave us a new BBC channel under Channel 134 about a week ago. We were very happy about this. However, extremely short lived. Last night (Monday 4 September 2023) it was gone!!! No warning, no information, nothing. I called the customer care line and was told that they often have Pop-up channels. This was not a Pop-up channel. Obviously their own customer care agents have no clue what they are saying. DStv, thank you, you are slowly making my decision a lot easier.
Jeff Stern
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Sept 2023, 13:23Hi Jeffrey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Sept 2023, 13:23
Official
Hi Jeffrey,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
JS
Jeffrey S's updateReviewer Update
06 Sept 2023, 11:15Good morning everyone. I need to retract my review following telephonic contact from Andile at Multichoice. He got me to check a setting on my decoder and to change it which resulted in my channel returning. I have no idea how the setting changed but I am extremely grateful to Andile for his professional assistance. Jeff Stern
JS
Jeffrey S's update06 Sept 2023, 11:15
Reviewer Update
Good morning everyone. I need to retract my review following telephonic contact from Andile at Multichoice. He got me to check a setting on my decoder and to change it which resulted in my channel returning. I have no idea how the setting changed but I am extremely grateful to Andile for his professional assistance. Jeff Stern
JS
Jeffrey S's updateReviewer Update
06 Sept 2023, 12:18Please ignore my earlier retraction. Although I can now see the channel on my TV, when I try to access it I get a channel blocked error. Once again I called the help desk and after over 20 minutes on the line I get told that yes it is a new channel but it is not available on my package!!!! I am a Premium subscriber. How can a BBC channel not be available to me after it was there for a week???? Andile, if you read this please explain what it going on or would MultiChoice prefer that I actually cancel my subscription and tell every person I know how ridiculous MultiChoice and how useless the Premium package is. I have reached breaking point with MultiChoice. Jeff Stern
JS
Jeffrey S's update06 Sept 2023, 12:18
Reviewer Update
Please ignore my earlier retraction. Although I can now see the channel on my TV, when I try to access it I get a channel blocked error. Once again I called the help desk and after over 20 minutes on the line I get told that yes it is a new channel but it is not available on my package!!!! I am a Premium subscriber. How can a BBC channel not be available to me after it was there for a week???? Andile, if you read this please explain what it going on or would MultiChoice prefer that I actually cancel my subscription and tell every person I know how ridiculous MultiChoice and how useless the Premium package is. I have reached breaking point with MultiChoice. Jeff Stern