LM
Lance M
1 reviews | Active since Dec 2017
26 Jan 2024, 15:03
dstv do not care
can you believe this. dstv offers as part of the premium package showmax. now showmax have changed and upgraded their product. because of the upgrade or change showmax made, dstv premium package holders are experience login problems. calling dstv and the friendly voice listened, and then came back and said because of the changes or upgrade there is nothing that can be done NOW. I need to wait until 12 February when the problem will be fixed. Have you ever heard of such nonsense, such poor client service, such do not care attitude. really, will any of the dstv executives wait this long for a problem on their account to be sorted? not sure. but service is declining, and memberships are dropping. maybe I should also have a look and investigate alternatives
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
26 Jan 2024, 15:36Hi Lance,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jan 2024, 15:36
Official
Hi Lance,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LM
Lance M's updateReviewer Update
28 Jan 2024, 17:29It is now 24hrs later and no correspondence received as indicated in the response mail. Typical. Extremely quick to take the monthly subscription but to provide service is another thing. It would appear that if you get assistance you need to use another product
LM
Lance M's update28 Jan 2024, 17:29
Reviewer Update
It is now 24hrs later and no correspondence received as indicated in the response mail. Typical. Extremely quick to take the monthly subscription but to provide service is another thing. It would appear that if you get assistance you need to use another product
LM
Lance M's updateReviewer Update
29 Jan 2024, 17:40well another day has come and gone.
Mr DSTV CEO please explain to me as one of your clients what does the following mean?: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible this was a response from your team. What does it mean? DO I need to stay calm and tell everybody of the good service,or do I spread the word?
Mr DSTV CEO please explain to me as one of your clients what does the following mean?: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible this was a response from your team. What does it mean? DO I need to stay calm and tell everybody of the good service,or do I spread the word?
LM
Lance M's update29 Jan 2024, 17:40
Reviewer Update
well another day has come and gone.
Mr DSTV CEO please explain to me as one of your clients what does the following mean?: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible this was a response from your team. What does it mean? DO I need to stay calm and tell everybody of the good service,or do I spread the word?
Mr DSTV CEO please explain to me as one of your clients what does the following mean?: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible this was a response from your team. What does it mean? DO I need to stay calm and tell everybody of the good service,or do I spread the word?
LM
Lance M's updateReviewer Update
30 Jan 2024, 09:32Dstv and their staff still on holiday or did they not return to work?
LM
Lance M's update30 Jan 2024, 09:32
Reviewer Update
Dstv and their staff still on holiday or did they not return to work?
LM
Lance M's updateReviewer Update
02 Feb 2024, 12:26well my last post was on 30/01/2024. today is 02/02/204, and not a word from dstv. NOTHING, ZERO. Are they satisfied with this? Does the CEO or shareholders know of this shocking state of affairs?
LM
Lance M's update02 Feb 2024, 12:26
Reviewer Update
well my last post was on 30/01/2024. today is 02/02/204, and not a word from dstv. NOTHING, ZERO. Are they satisfied with this? Does the CEO or shareholders know of this shocking state of affairs?
LM
Lance M's updateReviewer Update
09 Feb 2024, 17:35can you believe it!! logged a complaint 26 Jan 24, 30 minutes later, a response. we acknowledge your complaint and will provide feedback soon. Now what is soon? today is 09 Feb 24. 14 days. can that be regarded as TOO SOON? it would appear the companies are taking the same approach as government, so what, just another complaint, nothing new.
LM
Lance M's update09 Feb 2024, 17:35
Reviewer Update
can you believe it!! logged a complaint 26 Jan 24, 30 minutes later, a response. we acknowledge your complaint and will provide feedback soon. Now what is soon? today is 09 Feb 24. 14 days. can that be regarded as TOO SOON? it would appear the companies are taking the same approach as government, so what, just another complaint, nothing new.