LN
Lindi N

1 reviews | Active since Nov 2016

25 Jul 2018, 12:32

DsTV dissatisfied customer

I have called on numerous times to updated my bank details with Multichoice and nothing has been done or incorrect details captured by the consultants. Now I have an arrear amount and attempts to make arrangements are futile for my pricelock account. It's frustrating as I am trying to find an amicable manner to fix their mistake and make payment but no one can help me!!!!!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2018, 13:09
Official

Dear Lindi Nkosi

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2018, 14:06
Official

Good day Lindi Nkosi

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We tried to contact you without any success.

Payment arrangement can be made over 6 or 12 months depending on the period you choose. Currently, we’ve collected an amount of R1925.00 from your ABSA account to settle the overdue amount.

Should the above amount not be honoured by the bank, please advise us by return mail should you want to continue with a payment arrangement and we will assist you accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,