DSTV Disney plus failure

Its been a week now and my it seems like you aren't taking my issue seriously. I have called, tweeted and logged a complaint via your website.

Why are you offering customers this package of Disney when you can't even support it..

Last week Thursday, I opted to take this new 24 months contract with DSTV where I will get a discount on my DSTV and Disney plus subscription. I have the date and time when this service was activated on my cellphon***6. I later managed to sign in and view some programs same day. The following day, I couldn't watch any programs since the Disney app said I need to subscribe yet again. I tweeted this and your agents told me that my number is already registered. I still see the subscribe message when I sign in.I tried for days to figure out what the issue is only to learn a few days ago via your WhatsApp bot, I have screenshots of this if you want to see. Your bot confirmed that the number I registered was changed to *** which is a number I last used 10 years ago and I no longer have that sim. If this number is active somewhere, it means someone is enjoying free Disney plus access.

What I want is to cancel this stupid this with you. I am not willing to pay a cent more than my normal DSTV package. I will not pay for the cancellation fee since your system or someone at Dstv *****ed up. I want a formal confirmation in writing that I will go back to my two packages only which is the DSTV Compact and DSTV Compact plus which is round about R1220 a month that I'm paying.