1 reviews | Active since Nov 2017
DSTV Disney plus acc *****
I woke up to an sms confirming that I have activated a Disney Plus subscription at 02h47am this morning (17March2023) when I was actually sleeping. I contacted Disney plus on a chat and they have confirmed that the subscription was activated using my DSTV account, linked to DSTV using an 084 number, apparently DSTV goes and activates a Disney trial to their customers without their consent, what a shame for such a big company to do this for streaming competitiveness, that is why I cancelled my Premium package long time...and Showmax last year for Netflix
I contacted DSTV and was assisted by one of their agents (name held by me).....she has escalated but they would not give me the number used to activate this, DSTV ducking and diving...but...they have cancelled my subscription...nice!
I have a right to that number that was used to de***** me don't I
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that Disney+ was activated by our system and it was fully discounted with no payment required.
We have canceled the service and confirmed that you were not charged for it.
Kind regards,
DStv: Hello Peter Team
Best regards,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly note that Disney+ was activated by our system and it was fully discounted with no payment required.
We have canceled the service and confirmed that you were not charged for it.
Kind regards,
DStv: Hello Peter Team
Best regards,
Thank you for your response and acknowledging your system error..had it not been one of your agents telling me the error cannot be on your side..hellopeter complaint would have been avoided...
I still have a reward email from you guys for disney+ ( 3months) ending 15June 2023 received d/d 20th March, I don't want that, cancel it, I told your guys we do have a disney+ acc signed-up for by my son last year, that is the account we use, we can't have 2 subcriptions in 1 house
Hazel
Thank you for your response and acknowledging your system error..had it not been one of your agents telling me the error cannot be on your side..hellopeter complaint would have been avoided...
I still have a reward email from you guys for disney+ ( 3months) ending 15June 2023 received d/d 20th March, I don't want that, cancel it, I told your guys we do have a disney+ acc signed-up for by my son last year, that is the account we use, we can't have 2 subcriptions in 1 house
Hazel