Dstv Disney+ issues

I feel extremely frustrated as a loyal DStv customer right now. I have been trying to get help with my Disney + which was added onto my monthly DStv subscription last month. The app keeps asking for subscription fees, so I am unable to watch anything on Disney+. The after care from DStv is poor, I was supposed to receive a link, it never came through and I feel totally unsatisfied with the service that I received from the call center agents at Dstv on the 3 occasions that I called the call centre regarding this issue, I was put on hold for 30 minutes each time, whilst waiting for a Manager to respond. My Disney + still hasn't been activated.