Dstv DISHONOURED an agreement to reconnect my services, soliciting money from me and doesn't want to reconnect my services after payment.

I am absolutely disgusted by Dstv Multichoice's service at the contact centre, as well as the underhanded techniques that this company uses to solicit money from customers.

I received a call from a customer service agent who said I needed to pay R432.46 in order to be reconnected. I paid this amount yesterday (18 March 2020). My services were still not connected, so I called the contact centre again and spoke to a customer service agent by name of Ashton, who said I should pay R250 in order to be reconnected. I paid R250, and now I'm still not connected.

So then again, with the last of my R60 airtime, I called the contact centre again, and was told to R823,00, while I was actually looking on my computer, where Dstv said I needed to pay R433 in order to be reconnected. Then I logged out of the dstv system, and it now says I have to pay R823 to be reconnected.

What con is this? Why can't dstv just give us the amount that we owe? Furthermore, you customer service agents don't honour what they say. They said, pay, and we will reconnect you. Then they don't. Then again , they said, pay R250, we will reconnect you, then I pay and there is no re-connection. What sort of ********* business practice is this, where you get customers to pay amounts and YOU DON'T HONOUR YOUR PROMISES?

It's ********* and dirty, how you do business. I don't care if I was behind on payment, you need to disclose the full amount that I owe without luring me with bogus amounts. Each of your customers service agents **** to me about what I owe, and now have an amount of R823.00 for me to pay, even as I saw an amount of R433.00 on your dstv Payment suite. The call centre just doubled the amount and then said I need to pay this in order to be reconnected. No managers on the floor, no proper customer service, no apologies for dishonouring, no help from anyone there. I have to date, paid R682.46 and was told I'd be reconnected. Now it seems I have to pay a further R823.00 to be reconnected.

That's complete nonsense. Deception in the highest form. I want my services reconnected according to your message as below:

This confirms your payment arrangement re Multichoice. Payment of R432.46 is due on 2020/03/31. Vasmartt Tel.*** ***

Ashton your customer service agent further said I should pay R250, and I did, and still no connection. Fix it please. Honour your customers and refrain from lying to us. This is ****************.

I want my services reconnected immediately.