DSTV DISHONOR DISCOUNT OFFER

DSTV DISHONER DISCOUNT OFFER I am a subscriber of the Premium Package and have two TV sets, one a primary decoder and the other an extra view. My DSTV had been disconnected due to nonpayment for some time. On 24 March 2023 I received an email from DSTV with a Discount Offer for me to pay R399.00. The Offer stated “9 days left to take this awesome offer! Return to Premium today and not only will you get it all for R399.00 over 3 months – but you will also stand a chance to win an all-expenses paid trip to the Austrian MotorGP. That’s a saving of R440.00 pm & we’ll even waive your reconnection fee and arears. Now that’s a win.” On 25 March 2023 I paid the amount due and my DSTV was reconnected to my Premium package. On 6 April 2023, I paid R400.00 at Pick n’ Pay in accordance with the discount offer I was offered. When I arrived home I noticed both TVs were disconnected. I then went to the DSTV Agent at Mall of the South and was told the system indicated I was owing R500.00 hence the disconnection. Upon arriving home, I called DSTV to lodge my complain. The consultant told me according the records reflected I was owing and my TV will be reconnected after payment of the due amount of R500.00. I explained that I am supposed to be on their special discount offer pursuant to the discount offered to me. He then requested me to forward the email with the discount offer to: ***. I did as was requested to and my DSTV was reconnected to the Premium Package. On 9 April 2023 my family realized that our DSTV was no longer on the Premium Package but had been switched to another package with very few channels. I called DSTV and told the consultant I am supposed to be on the Premium Package but she told me according to what is reflected on her screen I am on a package with less channels. Once again I had to explain what transpired to the consultant who was adamant I was the correct package according to her system. Whilst talking to her my airtime ran out and the call was disconnected. I bought airtime and called DSTV again and had to start afresh with another consultant. I received the same response after explaining my situation to the consultant and was again requested to forward the email I received from DSTV. I obliged and forwarded the email and again the call was disconnected after my airtime ran out. Thus far, DSTV has not resolved the matter and I am now lodging this complain with Hello Peter on the ground that DSTV refused to honor a discount they offered me through an email addressed specifically to me. Their offer constitutes misleading adverti*****t. DSTV gave me a condition to pay what was due for them to activate the discount offer. I did what they requested but instead they did not keep their promise. Their action is dishonest and not ethical and lacks integrity and morality. I want to also state that I reserve my rights to escalate this matter to relevant regulatory authorities including the BCCSA, ICASA and the Consumer Council etc. My name is Ernest Sipho Ndaba cellphone No. ***. Email address: *** DSTV Customer Number-***9. DSTV Query Reference Number: ***6