Dstv disgustingly ***********

I am extremely ****ed off with dstv. I have asked them for a quote 6 September to upgrade to premium. They gave me quote via telephone and I rejected same and said thanks for the help and we ended call. I then went onto dstv app to check if quote will be the same vut when i logged in i saw that my bill thatbI have already paid 01 September for my September virwing is now showing R1540 that needs to be paid due to me upgrading to Premium. I immediately called dstv again and checked my tv at the same.time and saw thatbthey have upgraded me and i did notnaccept the quote. When someone answered I explained the situation to them and the lady then said apologies the consultant who gave quote was suppose to reject it when I did not accept. She also said its good that I am calling back immediately other wise they would have charged me for an error that they made. She then changed me back to family paackage after a few errors. We are now on the phone for 40 minutes already hey, my airt eventually ran out but I didnt call back as my package was changed back. The nxt day I see that my PVR functions are not working anymore, I go into my app and see the amount on my app is now showing R250 due. I call again to ask what this amount is for and why my PVR is not working. They then advise that I owe thisnto them for canceling an upgrade that I never even asked for. I explain the story to them they then advise that it will be reversed up until yesterday no reversal. This morning I wake up my dstv is switched off. I go onto my app and it shows that I now owe R350 due immediately. I obviously call again and ask them what the hell is happening. They tell me same story I owe them i explain my case to them again and they advised that I will need to wait 48 to 36 hours to watch tv again if the reversal gets approved otherwise I will have to pay the amount that I do not owe to watch tv again. Bearing in mind this is after I have paid my subscription to watch tv for September already on 1 September. Dstv staff is not helpful, they do not want to put a manager on the phone they do not respond to emails or action anything that needs to be actioned but you get your money on time every month and yet you still disconnect me for something your *********** staff did. I need this situation sorted asap. This is ridiculous unprofessional service. Its disgusting.