DSTV Disgusting Unprofessional *********** Service

I too a subscription for the DSTV Now Streaming service for R699 a month in June 2022, my card was debited 3 x times so I in affect paid R2096. I requested a refund for the balance of R1398 on 25th of July 2022. I was told 7-14 working days, that has now passed and I have still not received any funds back, My service was cancelled on the 25th of July and I was still debited R699 for August even though I did not make use of this service, DSTV are snakes with *********** people you are forced to speak to in the chat - they are quick to debit you for services but to get your money back is worse than laying in a pool of ****roaches. I am extremely irritated with the lack of professional and pro active customer service received from DSTV.