1 reviews | Active since Oct 2013
DSTV-DISGUSTING SERVICE
Since the beginning of this month I get disconnected after every 3-4days. I've been calling the call center EVERY WEEK, and get hold and explain same story all over. Three days after making a payment on the 28th September'19 I was disconnected and was advised to pay R205,which I totally disagree with. This has been happening until today and every-time when they decide to disconnect me they send a new bill, last Sunday my bill was over R700 and today it's over R500.00 which is way over my package. I spoke to several consultants; team leaders and Manager. Last Sunday I spoke to at-least 5consultants as they either hanged up on me,placed me on hold as i wanted to talk to someone senior. The worst experience i received was from Sizwe Ngobese(Durban branch so he said)"even though I've dialed 011 number" who told me that there was nothing he could could do and that even management won't assist as this has to be handled by Finance Department. He actually hesitated calling in a manager for me and as i insisted he placed me on hold forever. I had to call again this time for he 6th time and eventually got assisted by someone in Cape Town. For your own records i'll advice that you also listen to your recordings as MOST of your staff is very unprofessional. Evertime after logging in a call i get to be told that it's a system ERROR. To cut the long story short....TODAY AGAIN and I'm DISCONNECTED with a WRONG BILLING...............this is so frustrating having to spend time and money calling for something that can not be resolved. DSTV really need a COMPETITION.......I'm DISGUSTED with your service
I refer to our telephonic conversation.
I am glad that I was able to assist you with your query.
Please be advised that your account has been reconciled and your services have been reconnected.
Let us know if you need further assistance.
I refer to our telephonic conversation.
I am glad that I was able to assist you with your query.
Please be advised that your account has been reconciled and your services have been reconnected.
Let us know if you need further assistance.
