AP
Asiya P
1 reviews | Active since May 2023
17 May 2023, 19:50
DSTV disgusting service
I have Dstv Internet this month I paid R575 and was promted on the app to pay additional R330. Normally my dstv internet plus top and dstv paxkage works out to +_R680. Rhis month paid over R900. No data was loaded called from the 2nd everytime say escalation done will be resolved in 24 to 48 hrs. On the 7th the agent loaded top up but monthly allocation was not done. So now additional amount has been added to my account. 2 weeks later not resolved have spend hundreds on airtime to call bit everytime get tild previous agent never escalated. I'm disgustwd at this service. My daughter has missed to submit assignments due to this. I want a refund and reversal of the top up data I never requested.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 May 2023, 19:52Hi Asiya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 May 2023, 19:52
Official
Hi Asiya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Asiya P's updateReviewer Update
20 May 2023, 20:30Well seems even a bad review on here doesn't bother DSTV. Seems it's a norm to cheat and lie to customers. Got a call on Thursday from DSTV acknowledging my complaint. Agent promised it will be sorted out and he would call me back on saturday afternoon with feedback. Well today is sat the 20th 18 days and later and R905 less still no data allocation and no commitment to customer service excellence. Think I should take this way further. Disgusting service.
AP
Asiya P's update20 May 2023, 20:30
Reviewer Update
Well seems even a bad review on here doesn't bother DSTV. Seems it's a norm to cheat and lie to customers. Got a call on Thursday from DSTV acknowledging my complaint. Agent promised it will be sorted out and he would call me back on saturday afternoon with feedback. Well today is sat the 20th 18 days and later and R905 less still no data allocation and no commitment to customer service excellence. Think I should take this way further. Disgusting service.