DSTV = disgusting service

Last month on the 15th of July DSTV over charged me on my debit order. I went and reversed the debit order as advised by Multichoice call centre, and paid my account at the Multichoice office. On Friday the 14th of August my DSTV was disconnected due to non payment, but my debit order only goes off on the 15th of each month, but it was reconnected, but now i am unable to watch catch up or box office as it says i have to have a premium subscription, which i have now had for the past 8 years!!!!! After confirming and completing documents for the insurance on my decoders on the 17th of July, they once again tell me i have no insurance on my decoders. i have called in to the call centre and they just cant seem to get the problem sorted out. I am now getting tired of DSTV, they dont get back to you they dont follow up to confirm if your problems are sorted out or anything. I would like to be contacted by someone from Multichoice that knows how to sort out this problem. these phone calls to agents that can't assist me are getting tiring and are costing me a fortune to hold on for 40 min each time.