DSTV - disgusting attitude

So DSTV, what a disgusting attitude, we have a existing decoder that stopped working during Covid-19 lockdown, we were given a decoder by a family member who had a second unused one, we called into the Port Elizabeth office 3 nights ago and inquired how to get the new one working and registered, they instructed us to complete a change of ownership form, by the previous owner and this was duly done and submitted, now a demand for payment, in next 2 days for the extra decoder? after another very frustrating conversation again with the Port Elizabeth DSTV office that has informed us that we will now be paying for 2x DSTV decoders since they cannot de-activate the existing non working decoder till the end of the month and we will unfortunately just have to pay for 2- are you kidding me? - the first consultant that advised me failed to warn me that I would be billed for a second decoder after I explained the problem with the broken decoder she should have shared this nugget of information since who has extra money to pay for a second subscription during this financial crisis and tough times a company like this has such ridiculous rules and are unwilling to offer any aid or solutions to a client! I really am disgusted in the attitude- worst of all is the other comments on this site, clearly they couldn't give a **** how their clients feel, they have not bothered to respond to the comments on this page