DSTV DISGUSTING.

Have a standing debit order that is debited on the 4th of the month. On the 3rd Jan my DSTV was switched off. I looked on my DSTV app and it showed I had to pay R1435. I duly paid it and again went to my app and it showed I must pay a further R150vwhich I paid. I called in for a explanation and also asked about my debit order. I was told it would go off the next day as per my instruction but it would be immediatly reversed as I had already paid. I have now spend over a thousand rand in phone calls regarding getting my money back and after 8 days am no closer to getting it back.