DStv Disgust!!

What utter disgust I have in DStv, the lies..the level of service received feo call center staff is sad. Why must I wait for a refund that was promised to me on 8th July 2020, today is the 12th August and still nothing, I've spent hundreds of Rands calling them all the time only to have them place me on hold and drop the call, or transfer me back into their waiting queue, I am at my wots end and no longer no who to contact as they don't even have the decency to contact me. The last I heard there was an error made internally and the refund was rejected by the finance team. Why must I as the Customer suffer for errors made by the company. I a just fed up and have no other option but to approach the ombudsman with this matter!!