JK
Jan K
1 reviews | Active since Mar 2018
26 Nov 2019, 13:36
DSTV DISGUST
I reactivated Easy View on DSTV on 19 September 2019 after months of not watching DSTV at all. I paid an amount of R380 whilst subscription is R29. pm. I was not and I am not in arrears at present. I live in a retirement valley an on 1 October 2019 I activated a special package that they have for the complex. I found out later that they never cancelled the easy view package but continued to debit my account. I have only one Explora. I queried this telephonically as well as by emails on various occasions and have had no response. I guess they are much quicker to take your money than giving back what they owe. Terrible service so typical of DSTV.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 14:05Hi Jan Keyser,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 14:05
Official
Hi Jan Keyser,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 14:50Hi Jan Keyser
I refer to our telephonic conversation.
Please be advised that I have reversed the charges for October since the services were not canceled after you joined the retirement package.
Once again, I would like to apologize for the inconvenience caused.
Regards
Ntando
I refer to our telephonic conversation.
Please be advised that I have reversed the charges for October since the services were not canceled after you joined the retirement package.
Once again, I would like to apologize for the inconvenience caused.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 14:50
Official
Hi Jan Keyser
I refer to our telephonic conversation.
Please be advised that I have reversed the charges for October since the services were not canceled after you joined the retirement package.
Once again, I would like to apologize for the inconvenience caused.
Regards
Ntando
I refer to our telephonic conversation.
Please be advised that I have reversed the charges for October since the services were not canceled after you joined the retirement package.
Once again, I would like to apologize for the inconvenience caused.
Regards
Ntando
Best regards,
JK
Jan K's updateReviewer Update
26 Nov 2019, 15:22What a pleasant reaction on my review. Within a very short time I was contacted by Ntando who undertook to look at my complaint and he contacted me within 30 minutes and the matter was resolved and my account credited. Thank you Ntando you are an asset for DSTV.
#BlackFriday
#BlackFriday
JK
Jan K's update26 Nov 2019, 15:22
Reviewer Update
What a pleasant reaction on my review. Within a very short time I was contacted by Ntando who undertook to look at my complaint and he contacted me within 30 minutes and the matter was resolved and my account credited. Thank you Ntando you are an asset for DSTV.
#BlackFriday
#BlackFriday
DStv (MultiChoice)'s replyOfficial
27 Nov 2019, 10:04Hi Jan,
Thanks for the feedback. We will ensure that Ntando and his leader get the message.
Regards
Kagiso
Thanks for the feedback. We will ensure that Ntando and his leader get the message.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply27 Nov 2019, 10:04
Official
Hi Jan,
Thanks for the feedback. We will ensure that Ntando and his leader get the message.
Regards
Kagiso
Thanks for the feedback. We will ensure that Ntando and his leader get the message.
Regards
Kagiso
Best regards,