BB
Brighton B

1 reviews | Active since Oct 2020

25 Oct 2021, 11:49

Dstv Discriminating against temporary residents

I am extremely disappointed with DStv. I have spent the last hour trying to register and purchase a streaming only package but get stuck on being asked for an I.D number. I am a foreigner with a work permit hence I use the passport from my birth country. I spoke to a very helpful consultant only to be told even him and his manager cannot bypass this. In my opinion this is very discriminatory against your customers. If passport and asylum holders can purchase decoders why can we not purchase an online package? Why all of a sudden you require an SA ID when on any other platform you require only a customer number? Shame on you Dstv, in this day and age there is no room for **************, only inclusivity can lead to long term success. Please fix this it is such a frustrating move.

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Replies (2)
BB
Brighton B's update25 Oct 2021, 13:51
Reviewer Update
DSTV I am still waiting for a response. Give me an explanation for this blatant **************. Why should it take hours to respond to such a straightforward complaint???
BB
Brighton B's update25 Oct 2021, 19:39
Reviewer Update
I followed your advice and i still get to the page asking for an SA ID. May I suggest you thoroughly do your research before frustrating me and wasting my time going back to being stuck being asked for an ID. You seriously need to fix this.