DSTV Disconnection of services

I have agreed on a payment arrangement of R300 with the billing administrator of Multichoice Gersha Du Plessis every month for eight months (in terms of mutichoice incorrectly credited my bank account of R2000 in July 2014. Each time i queried the credit the agents informed me this due to changing packages0 ( R300 as per arrangement made in early Decemeber and R560 as per my normal monthly subscription) on 27th January and I still get disconnected.Every month from November I had to call multichoice every five days to reconnect my services. Even after the arrangement I have made with Gersha the billing administrator!<br> <br> Frankly i am very appalled by this service and system issues and the routing of my calls to various department still with no help to resolve this issue once and for all!.<br> When I call DSTV I have to sit 30 mins to 45 mins for a low level skilled and rude call centre agent to investigate the issue and then cut my call when they inform me my call is been routed to supervisor.<br> I've been more then patient with this issue and I dont have the time to keep calling Multichoice on average of 6-7 times a month to reconnect my services. It is costly and time consuming affair!