DSTV Disconnection despite timeous payment

Really fed-up with DSTV. Our monthly payment is due on 27th and we paid on 25th June. We are pensioners in our 80's. Unfortunately, the EFT payment was made to George DSTV instead of MNET. On 4 July, DSTV sent an SMS saying they were going to cut us off because we had not paid but eventually, after spending hours on the phone and being told that we had paid to an unknown individual, we received a phone call advising that DSTV had received the payment notification and would reconnect without charging anything as the payment had been made before due date. This was duly done within the hour and we were able to enjoy the DSTV programmes over the weekend. Then this morning, 9 July, another SMS was received which advised that because we had not paid we would be cut off. This disconnection was done early this morning. Despite sending the proof of payment notification for the 4th time (acknowledged via automatic email), and spending more time on the phone talking to the Call Centre and being assured that a manager or someone in authority would phone us back this afternoon, we have not had a phone call and neither do we have DSTV. We are very disappointed with the poor service and the conflicting messages given.