DStv Disconnection

On Thursday, 10 June 2025 I enquired about cancelation processes on the DStv online chat system and was assisted by Onica. She advised that I contact DStv in July since I wanted to disconnect from 01 August 2025. Then on Tuesday, 15 July 2025, I went to the online chat system again and was assisted by Sinovuyo Ndaza. I gave all my details as requested and he/she scheduled a disconnection no longer will be using DStv services and liable for the next payment come the 31st of July 2025. Why is it still reflecting that I need to pay on 31 July 2025 and I am even still receiving e-mails about payments. Please correct this on the system as I will no longer be using DStv services come 01 August 2025 and therefore no payment will be coming from my side.