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Amy N

1 reviews | Active since May 2016

07 May 2016, 20:03

DSTV DISCONNECTED WITHOUT ANY PRIOR NOTIFICATION

<p>I have been a longstanding customer of DSTV for the past 10 odd years. Last month, the DSTV was disconnected without any prior notification. This is not the first time that it has happened, however, previously, I received a reminder that the account was payable, and made the necessary arrangements. On this occasion, no reminder was sent. Upon enquiry with the DSTV call centre, I was informed that DSTV had changed their "system". I was also charged a reconnection fee of R50 odd rand to reinstate the services. I have no problems with this, if as per the Consumer Protection Act, they duly reminded me prior to disconnection. I think their service and work ethic leaves much to be desired.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 May 2016, 17:35
Official
Dear Mrs A Naidoo Thank you for taking the time to contact us. We confirm that your last payment of R405.62 made on your account was on the 3rd April 2016. Your invoice date is the 6th of every month, your account have an overdue amount of R55.65. Please be advised that your service is currently not active, if you have made any payment please let us know to allow us to assist with your complain. MultiChoice have a payment policy all subscription fee need to be made on or before the invoice date of the customers to prevent automatic disconnection of service. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta

Best regards,