DStv disconnected, very disappointed 😞😞

So I added internet services on my access DStv account and I'm supposed to be paying R269 every month, I've been paying different amounts, I couldn't understand why but I paid any way until my dstv was disconnected today, after paying the amount of R272.91. I contacted DStv on their live chat and spoke to Simphiwe Morgan who told me to pay the amount of R330.05 for my dstv services to be reconnected. When I asked how possible is that I must pay such big amounts in 5 days when I'm supposed to be paying R269 only, he failed to answer me or resolve my issue but he kept on saying that he was sorry. He ended up ending the chat without reconnecting my services. I'm very disappointed on DStv because I have never skipped a single month