Dstv disconnected services for a fully paid account

I have been a DStv/Multichoice SA customer for more than 11 yrs and have been paying for the services via online banking and banking App with most payments in the last 2 yrs being on the banking app. I had never experienced payment challenges until Nov 2018 when i paid in time as usual but the payment did not reflect on my account for more than 24hrs and paid another amount using a different bank. These two payments never appeared on my dstv account for more than 48hrs and Disconnection happened this. When the problem was resolved I never got any feedback on what the problem was.

Again on 25 Jan '19, I paid as usual using same platform and the same problem encountered. I called in at customer care and sent proof of payment on the same day but on the 27 Jan '19 services were disconnected. By the 28 Jan '19, and had to contact customer care and after lengthy discussions and exchange of messages (7+ hrs) services were reconnected but i was charged a reconnection fee. I currently sit with this problem as no one is willing to assist regarding this matter. supervisor is not available. I wish people can switch to other service providers. I am tired of the incompetency at Dstv/Multichoice SA