Dstv disconnected numerous times but have paid account before due date

My Name is Mbali Mtshezi On the 29.12.2022 i have paid for my dstv account *** but on the 5th of January my viewing were disconnected i then called the service centere and the problem was resolved , Again on the 10.01.2022 my viewing were disconnected i was told i'm owing R165.00 , R215.00 and 98.00 I then sent the proof of payment after sending numerous emails and whatsapp i was told the payment was captured and my viewing were restored.Again on the 14.01.2022 my viewing were disconnected i was told I was owing 88.00 which i told them i was not going to pay because it was not my fault that my payment was not captured on time they they then reconnected my viewing again after sending numerous emails and messages and going for 3days without a tv and my viewing were disconnected again on the 20.01.2022 they saying I'm owing R 88.00 which was reversed .Can you please assist because i'm tired of sending back and forth emails because someone is not doing their job well , i'm so tired of this unprofessionalism and abuse they clearly don't care about their Clients .