HP
Heinrich P
1 reviews | Active since Oct 2018
21 Sept 2022, 18:22
DSTV disconnected
I have a standing debit order with Dstv but this month they disconnected me twice stating that no payment was made. I have contacted my bank and included a provisional statement history indicating that my subscription was paid. I have emailed and chatted to no avail. Dstv has now added reconnection fees to my account and still cannot find THEIR debit order on their side... Absurd! Premium subscriber...what a joke
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Sept 2022, 18:25Hi Heinrich,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Sept 2022, 18:25
Official
Hi Heinrich,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HP
Heinrich P's updateReviewer Update
22 Sept 2022, 10:13So even though I publicly post, send numerous emails, provide you with bank statements you AGAIN cut my dstv this morning...
HP
Heinrich P's update22 Sept 2022, 10:13
Reviewer Update
So even though I publicly post, send numerous emails, provide you with bank statements you AGAIN cut my dstv this morning...
HP
Heinrich P's updateReviewer Update
04 Oct 2022, 09:52It seems like the only way to rid myself of the debit order conundrum was to cancel my dstv. I will reconnect DSTV once all debit orders have been cancelled. NEVER SET UP A DEBIT ORDER WITH DSTV, they simply cannot manage it. I had to get the debit order data from my bank as proof and spend countless hours convincing them that I did in fact pay them.
HP
Heinrich P's update04 Oct 2022, 09:52
Reviewer Update
It seems like the only way to rid myself of the debit order conundrum was to cancel my dstv. I will reconnect DSTV once all debit orders have been cancelled. NEVER SET UP A DEBIT ORDER WITH DSTV, they simply cannot manage it. I had to get the debit order data from my bank as proof and spend countless hours convincing them that I did in fact pay them.