DSTV Disconnected even though payment made

On 28 September 2015 my DTSV balance on the self service website showed R59,67 so I made an EFT payment on that day towards my account. I was previously a debit order customer so I had contacted Multichoice to confirm banking details. On 02 October 2015 I received an SMS from DSTV stating that I should pay R158.67. After doing the calculation on my own (since i did switch packages during the month) I found out that this is the correct balance that will cover my subscription up to and including 04 November 2015. I made an additional payment of R 100 on 02 October 2015. However, after a week I noticed my payments were not reflecting on the DTSV self service website. <br> <br> I sent an account enquiry from the DTSV website stating that my payments are not reflecting on the self service website. An operator called me and told me I should e-mail proof of payments so I did. She did not get back to me and today my DSTV has been disconnected. <br> <br> I have confirmed that everything is correct on my side but DSTV has not contacted me regarding my payments. My balance on the self service website also shows R215,27 which is incorrect. Their services are of a really low and unprofessional standard.