DSTV Disconnected due to payment not allocated by them

i paid my subscription on the MyDstv app on the 30th June as per my billing information given to me, this morning i received an email that they will be disconnecting my subscription due to no payment, I immediately email the proof of payment, payment was allocated but now i have to pay an extra amount of R294.00 for my dstv to be disconnected again, but this was their mistake as my payment was made in time and payment was not allocated!!! i am very unhappy and i will not pay this and i dont care anymore to have DSTV!!!!!!!!!!!!!!!