DSTV Disconnected due to a router that is not working

I hereby wish to lodge a complaint against dstv.

My customer number is: ***8

Sometime In July 2024 I received a call from one of your agents offering me a dstv router which I accepted. I'm currently working in Bloemfontein however my dstv decorder is in orkney (north west). I'm using a smart TV in Bloemfontein. The router was delivered in Orkney in my home address (to my father) however the courier said that I need to receive the router since I'm needed to sign for it and also my ID copy should be scanned or something. It was returned to DSTV. Where now I tried to contact DSTV and since then I've been taken from pillar to post till to date (11 October 2024).

I have been calling DSTV almost on daily basis trying to resolve the issue and having to wait for more than 30 minutes to be connected to the agent. (To date I have spent more than R1000) just to get my issue resolved since July 2024.

My recent interaction with DSTV was (08 October 2024) upon my discovery that I need to update my app. I've discovered that the amount that I must is R531.60 whereas I'm on DSTV access. I was suprised and investigated and established that the dstv internet (25GB) is active without my knowledge and the device was not operational. I called DSTV again on the 08th October 2024 where I was on the line for 30 minutes and 52 seconds requesting that the device be collected since it is not operational (it doesn't switch on). The gentleman whom I spoke to said he is logging a request for the issue to be resolved. However on the 09th October 2024 I received an sms reading as follows: "Dstv: Welcome to Dstv Internet! Your number *** is now active and loaded with 47.49GB. Look out for an email with your contract information". Mind you the device doesn't switch on how am I going to be billed for something I didn't utilize? This is totally unfair, I have requested for this router to be picked up I don't need it any more it has drained me emotionally and financially.

Please arrange for this router to be picked up as it doesn't work and I only got connected now since I have been fighting for the router to be operational in July 2024. I just don't want it anymore. In addition the gentleman whom i last spoke to said he was escalating the matter so that the router can be picked up. I can't go on like this. I regret accepting the call that was made in July 2024 offering me the router.

Till today now my viewing has been disconnected, I call them on daily basis for reconnection but get disconnected deliberately by the agents I have some of their names;

Sinovuyo Ntusi - she placed me on hold for 50 minutes and later on hung up.

Asaphila Jack no help Sonwabile Ntsodo hang up after holding for 1 hour Sivuyile Mhaga just didn't want to listen and let me wait for 46 minutes and hang up Ambesiwe she hang up after holding for 1 hour Neziswa also hang up after holding more than 46 minutes. I could have used the airtime to pay for monthly subscription.

I can provide the call logs I have made to dstv on daily basis if needed.

Thanks