Dstv disconnected

Good day. I am so fed up with dstv. This is the second month my dstv has been disconnected while I already made payment on the 15 of each month. This month I send the proof of payment received confirmation email just yesterday that my payment has been received this morning services disconnected. Then I have to use my airtime to call and get it reconnected. You have poor service dstv. I am so sick and tired of this .connect my service immediately and make sure it does not happen again. I even made this payment an instant payment this month.