DStv disconnected but I did pay

I received the word service from DStv they disconnected my service but I did pay. When I phone in the agent informed me that the package was upgrade and this was done with out my consent they refusing to reconnect and wants me to pay for a mistake that was made by their agent. The service is horrible the agent is rude and the manager is patatice I phone is more then 4times to speak to the manager who is refusing to take my call. I now understand why ppl move over to netfleks. This service is horrible from DStv I will never recommend them to anyone. Am still waiting for the complaints department to phone me no call.