DSTV disconnected because of Staff Incompetence.

I upgraded my DSTV package at the end of January 2016. The Customer Care agent told me that the pro rata will be deducted together with the upgrade amount. However, only the pro rata amount was deducted and not the upgrade package amount so I assumed that this would be deducted on my next debit order.<br> <br> Now two weeks later, this morning my DSTV was disconnected. I called DSTV and spoke with a lady and a so called Supervisor gentleman and I understand that I am now in arrears. They told me that I must make a payment now to reconnect plus a reconnection fee! It was a \take it or leave it\" attitude!<br> <br> Now its taken two weeks DSTV for you to realize that the full debit amount was not deducted and now I am disconnected, I must be inconvenienced because of your staff incompetence.<br> <br> DSTV, you must follow through with what you tell a customer when making the upgrade. This is your error, not mine! Train your staff correctly and this is evidently a Management issue who don't train their staff correctly.<br> <br> Thanks for nothing DSTV. My account is always up to date and this is what you do because of your impetence?<br> <br> I told the guy to disconnect me completely which he did gladly."