JW
Jenny W
1 reviews | Active since Jul 2020
06 Dec 2023, 17:52
DSTV DISCONNECTED AGAIN.
I am now so frustrated and disappointed in dstv. My dstv subscription is R129. I paid R130 on 26 November. On 1 Dec my services were disconnected. I raised a query on this platform and on Saturday someone from dstv called to enquire what the problem was. He reconnected me and said he would call on Sunday with feedback. I did receive a call on Sunday but the signal was bad. I also received an email which I only rep**** to now as we had a demise on Monday. We'll well we'll today 6 December I receive a sms from dstv disconnecting me and sending me a link to make a payment. I am asking with tears in my eyes why must I pay and why am I disconnected? Please do not tell me it is system generated. Someone programmes that system . Last month I had the same problem and I got reconnected and insisted on a refund as I always paid dstv more than what I should. But if they see a credit there they use it. The lady that handled my query last month says they billed me for pvr functions. Hello. Who authorized this and how does one use this ? I do not use pvr full stop.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Dec 2023, 17:54Hi Jenny Wilson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2023, 17:54
Official
Hi Jenny Wilson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Dec 2023, 12:35Hi Jenny Wilson,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that when you paid R130.00, your account had an outstanding balance of R111.80.
The services on your account were activated on the 2023-11-04. The amount of R111.80 was the susbcription from 2023-11-04 to 2023-11-29.
Please be make a payment of R202.48 to reconnect your services.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that when you paid R130.00, your account had an outstanding balance of R111.80.
The services on your account were activated on the 2023-11-04. The amount of R111.80 was the susbcription from 2023-11-04 to 2023-11-29.
Please be make a payment of R202.48 to reconnect your services.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Dec 2023, 12:35
Official
Hi Jenny Wilson,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that when you paid R130.00, your account had an outstanding balance of R111.80.
The services on your account were activated on the 2023-11-04. The amount of R111.80 was the susbcription from 2023-11-04 to 2023-11-29.
Please be make a payment of R202.48 to reconnect your services.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that when you paid R130.00, your account had an outstanding balance of R111.80.
The services on your account were activated on the 2023-11-04. The amount of R111.80 was the susbcription from 2023-11-04 to 2023-11-29.
Please be make a payment of R202.48 to reconnect your services.
Kind regards
DStv: Hello Peter Team
Best regards,
JW
Jenny W's updateReviewer Update
08 Dec 2023, 20:24Tks for your reply. But I beg to differ with you with your reply. You did a refund to me so how can I have an outstanding balance? I paid R130 on 26 Nov 2023. Then you disconnected me and last week Saturday an agent called me and reconnected me. Please call me as I have called dstv tonight and spoke to an agent who sees the payment made but says there is a reconnection fee etc due. Why why why. Then I held on 20 minutes plus for her supervisor to come to the phone. I eventually ended the call as my airtime was finished and still no supervisor came to the phone or called me back. So to make matters easier on me rather cancel my services and refund my monies. Dstv is not worth the stress they put you through. Please advise when my account is canceled and when I will be getting my refund. Goodbye dstv you have lost a customer 😢
JW
Jenny W's update08 Dec 2023, 20:24
Reviewer Update
Tks for your reply. But I beg to differ with you with your reply. You did a refund to me so how can I have an outstanding balance? I paid R130 on 26 Nov 2023. Then you disconnected me and last week Saturday an agent called me and reconnected me. Please call me as I have called dstv tonight and spoke to an agent who sees the payment made but says there is a reconnection fee etc due. Why why why. Then I held on 20 minutes plus for her supervisor to come to the phone. I eventually ended the call as my airtime was finished and still no supervisor came to the phone or called me back. So to make matters easier on me rather cancel my services and refund my monies. Dstv is not worth the stress they put you through. Please advise when my account is canceled and when I will be getting my refund. Goodbye dstv you have lost a customer 😢