cW
charmain W
1 reviews | Active since Feb 2011
03 Mar 2016, 22:40
dstv disconnected after only two weeks
My DSTV was connected on 17 Feb 2016. I was under the impression that the first account will be payable after 30 days... since my service was connected, I have not heard a word from Multichoice, except correspondence about the price increase. To my surprise, my service was disconnected today, 3 March. When I queried this, I was told that I was supposed to pay on 1 March 2016. I am utterly disgusted, I didn't receive an account or notification, and now I also have to pay reconnection fee! This is totally unacceptable, as I had no idea what amount I must pay, or that I was supposed to pay on 1 March(after only two weeks service!) Worst company ever!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2016, 18:12Hello charun,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we hereby confirm that we now have to wait until you send the proof of payment and your account will be reconnected thereof
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we hereby confirm that we now have to wait until you send the proof of payment and your account will be reconnected thereof
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply04 Mar 2016, 18:12
Official
Hello charun,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we hereby confirm that we now have to wait until you send the proof of payment and your account will be reconnected thereof
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation we hereby confirm that we now have to wait until you send the proof of payment and your account will be reconnected thereof
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,