DSTV Disconnected

On the 04th October 2020 I paid my DSTV via a link that was SMS to me by DSTV I paid 2 accounts my one as well as my moms account. they received my moms payment but not mine according to them. They disconnected my DSTV on the 9.10.2020 because of none payment. I forward them my proof of payment and contact standard bank, because they said they can only see my moms payment but not mine. Standard Bank confirm that both payments went into DSTV account they reconnect my tv again and said they will allocate the amount of R1938.00 towards my name. On the 17th, 24th and 28th my DSTV was disconnected again. I received an SMS that I owe DSTV a R2088.02 and on the 29th I received and SMS I owe DSTV a R4076.04. I even spoke with one of the managers and she promise me that my DSTV will not be disconnected again, she even said they will investigate it with Standard Bank.