1 reviews | Active since Mar 2016
Dstv disconnected
On The 20/03/16 multi choice disconnected my dstv connection. I normally receive 3-4 days prior my payment date which is 15th of each month a notification on amount to be paid. On the15/03/16 i had not receive the notification and sent an sms to get the amount to be paid. I received a rep**** sms amount to be paid is R302.25 on or before the 14/04/2016. As this is not the 1st time i received an sms like that, i rest assured that payment for march is not due. On the 20th of march they disconnect my services. I sent once again a sms of which they rep****. R37.00 to be paid on or before 14/04/16. R0 payable immediately. I normally pay more then suppose to and was under the impression that I haveoverpaid thats the reason no payment is due. I'm disappointed
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records your monthly payment date you have chosen is the 15th of every month, and that is when your account is due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records your monthly payment date you have chosen is the 15th of every month, and that is when your account is due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,