CA
Chi-Earl Apollis

1 reviews | Active since Feb 2018

20 Mar 2018, 07:37

Dstv disconnected

Multichoice keeps on disconnecting my dstv for no apparent reason. The debit order for my price lock package goes off every month but then I receive messages from them saying that I havent paid. Now it has happened for the 3rd time in the span of 2 weeks. I'm tired of explaining myself over and over again. They always promise that its fixed but then it happens again. It seems like this is becoming a weekly thing now.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2018, 09:24
Official

Dear Chi-Earl Apollis

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2018, 11:52
Official

Good day Chi-Earl Apollis

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Your concerns are under investigation with our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,