kN
karusha N
1 reviews | Active since May 2015
10 Jul 2015, 13:06
DSTV DISCONNECTED
I would like some one to Explain to me as to why my DSTV services are disconnected.<br> In June my account was debited for DSTV services. In July you'll never debit me but disconnected my services.<br> <br> I phoned in the call centre this morning and the agent Tinyiko Mathe said to me i do not have a debit order set up, so MY QUESTION IS how is it that you'll debited me in June or was it done without Authorization. <br> <br> So now i must pay a R50 reconnection fee for you'lls error.<br> i want some one to contact me and explain how you'll work when it comes to payment.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 08:32Hello Karusha naidoo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on your mobile number provided, however your calls goes straight to voice messages we did leave a message for you. Kindly provide us with your decoder serial or smart card number to allow us to assist you with your activation.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on your mobile number provided, however your calls goes straight to voice messages we did leave a message for you. Kindly provide us with your decoder serial or smart card number to allow us to assist you with your activation.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Jul 2015, 08:32
Official
Hello Karusha naidoo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on your mobile number provided, however your calls goes straight to voice messages we did leave a message for you. Kindly provide us with your decoder serial or smart card number to allow us to assist you with your activation.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on your mobile number provided, however your calls goes straight to voice messages we did leave a message for you. Kindly provide us with your decoder serial or smart card number to allow us to assist you with your activation.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,