DSTV disconnect services even though account paid and up to date.

Callef DSTV on 30/09 to check what my payment fur is. The person said R820. I asked her if she was sure as i always pay more than that. She said yes, R820 to reconnect my services and cover Oct. On 08/10 i received an sms to say i have an arrears amount. Called in. Spoke to Refilwr and she took timr and woked out exactly what i owe. She apologised and daid the lafy i spoke to on 30/09 gave me the incorrect amoint. She asked me to pay an adfitional amount o 387.00 and i double checked with her to make sure i am then current and that my DSTV will not be disconnected. She twice confirmed such. I paid the amount requested. This morning i woke up to find mu serviced disconnectef and when i called in i was told i owe another 829.00. Thid is unacceptable. Ehen i asked to speak to a manager i was told the consiltant was working from home and will request that a team leader call me back. Now i am sitting.... waiting... and no DSTV