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Apoorv D
1 reviews | Active since Jan 2015
08 Mar 2016, 14:39
DSTV disconnect
I have subscribed to DSTV and payment gets made via debit order (PAYU), this has been in process since last 3 years and never had an issue. I switched from my old decoder to the new, and this month my services are blocked. Customer center says payment was not made, but at the first point, i cannot see any debit order being sent to my account for payment. This is not my problem, its between PayU and Multi choice and they should fix it.<br> If on changing decoder they have to re-instate payment then this needs to be done from their end or at-least let customer know.<br> this is actually heights of irresponsibility and negligence.<br> need someone to answer.<br> <br> customer number ***0
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Mar 2016, 18:06Hello apoorvdwivedi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, services are active and not suspended, it could be that you are experiencing a technical error which is common on all our decoders, kindly use our self help portal to clear the error message that shows on your screen , or you can contact our contact center for further technical assistance if the problem persists
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, services are active and not suspended, it could be that you are experiencing a technical error which is common on all our decoders, kindly use our self help portal to clear the error message that shows on your screen , or you can contact our contact center for further technical assistance if the problem persists
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Best regards,
DStv (MultiChoice)'s reply10 Mar 2016, 18:06
Official
Hello apoorvdwivedi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, services are active and not suspended, it could be that you are experiencing a technical error which is common on all our decoders, kindly use our self help portal to clear the error message that shows on your screen , or you can contact our contact center for further technical assistance if the problem persists
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, services are active and not suspended, it could be that you are experiencing a technical error which is common on all our decoders, kindly use our self help portal to clear the error message that shows on your screen , or you can contact our contact center for further technical assistance if the problem persists
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Best regards,