DSTV Disaster Premium Client No Picture for 2 Days

Hi DSTV. I reactivated my service uesterdayvand paid a huge chunk of money for 2 working decodersyou are now taking me for a ride. For the whole of yesterday both decoders the Explora 3A (Primary) and Explora 1 (Secondary) both had the E48-32 error. Today the error cleared on the primary decoder. I then did a factory reset on the factory defaults on the explora 1 decoder. The Primary decoder is working but now the new error on the Explora 1 is E143-4. The unicable is plugged in RG6 connector and the other cable is in the RF out port. I have now missed all the sport this weekend after paying almost 2K to reactivate the servie and am able to watch nothing due to your bad service. I now need this fixed from your end. Channel 100 gives picture on the Explora 1 as soon as I navigate to another channel I get E143-4 error. If this issue is not resolved by Sunday 27 June at 10 am. I would then want the moneh refunded and the you can druk the deoders in where the sun doesnt shine. This is not an installation issue as the decoders were not active for over 3 months and now there is a communication issue. You need to send someone tomorrow Sunday 27 June 2021 at no charge to fix this issue asap. You got your money for a service and for 2 days I cannot watch anything and I am now getting to a point of wanting to swear at you. I am not riding to N1 City to check the decoders they were both working before the service was suspended. How can one pay such a lot of money and between you and the contact centre not have me having picture on both decoders. This is not on. I dont care how you going to fix this. It needs to be fixed and I will mail Icasa in the morning to complain further this is not on. The weather cannot be blamed for the entire winter. It is absolute *******