Dstv disaster!

<p>My Dstv debit order did not go off since January 2016. When I noticed the problem I immediately contacted Dstv to arrange for a payment and they said they will get back to me. With no result I contacted them at least once a week and still they did not resolve the issue and said they wil get back to me. On the third of February I received a sms which claims that my Dstv account has been handed over to SSDA which according to Dstv means I've been handed over to a laywer firm without any other notice. </p> <p>Whenever I call they transfer me to someone new and the issue is never resolved. Not once have they contacted me regarding the matter until receiving the sms.</p> <p>How can I resove this issue without contacting Dstvs operators cause no one can help me?</p>