DSTV disappoints one more time

Early in January DSTV called me offering me a price lock deal even though I was already in one. I then took the deal because it came with the latest decoder. The decoder arrived and we installed it. When I contacted the call centre we went through the entire activation process and I was informed that all costs (pro-rata+cancellation+Insurance+premim) would be deducted on 01 February which is my debit order date.

Then on 20 January I get an sms saying DSTV has not received my payment and had to stop my viewing.....!!!!! When did DSTV ever advise me to make a payment. Its a measly payment of R227 that I would have gladly paid but not once was I asked to pay it. And now my services are suspended. I am a premium subscriber for so many years and always pay my DSTV account on time and now this is how I am treated. I have a standing debit order with DSTV could they not have deducted it with the full amount on the 01st or at least educate your agents to do their job properly when activating a service.

I am absolutely appalled at the level of service. Last year I had issues on my account and now this!!!!