DSTV Disappoints

My debit order is scheduled for the 26th of every month. In Feb, I was debited successfully on 29th Feb. On 5 Mar they suspended my service saying that I reversed my pmt. I was told to send my bank stmt to enquiries and the agent I spoke to. This was done on 7.03. On 10.3 they suspended me again and we resent an updated stmt for a 2nd time to the agent and enquiries. On 15.3 they suspended my service again. The enquiries dept has a backlog, I am sending stmts continuously and supposed to have a case number, which was not an automated response to our emails - very convenient. The teamleader today was most unhelpful and tried to make me sound stupid which I find pathetic. So maybe by logging a complaint someone from DTSV might actually get back to my enquiry as I am tired of spending time and money calling *** to get no response or assistance. So keep me disconnected, seeing as nobody is willing to help me anyways - because maybe if this reaches social media I may get the assistance and feedback I require. Thanks!!!