DStv did not honour their agreement

This is now the second time I am writing about the exact same issues, 22 days later!!! I am so desperate.

I am not sure what I did to deserve such shocking treatment from DStv. I AM A CUSTOMER!!! Not an enemy!

You can read the original review here: https://www.hellopeter.com/dstv-multichoice/reviews/such-a-terrible-terrible-experience-***. Multichoice's response was: "We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible."

Since then:

- I have phoned the call centre 10 times - I have been to their N1 City service centre - I have written countless times on the chat service on their website. - I have written a complaint on Hellopeter, of which was responded : “We will attend to this urgently”.

Still to this day I still have not received any assistance of any sort.

Please can I ask that my 2 queries are resolved.

1. The query relating to the money that was not credited to my account as per the reference ***4. This money has not reflected in my bank account, nor on my DSTV account. I have asked for proof of payment from DSTV so that I can chase this up with my bank, and nobody wants to give me this. They just say: We’ve paid you! 2. The fact that I lost my signup discount. Nobody can answer this and nothing has been rectified yet! Herewith a detailed explanation:

I had been playing with the idea of getting DSTV. I came across a signup special that said that if I sign up then, I would get 3 months at R699. I signed up on the 19th February 2022 and accepted the quotation. In the quotation showed my usual pro-rata balance plus the signup discount app****. I accepted and paid the amount.

Immediately I noticed that the total balance for March services was R699 and made provision that on the 1st of March I would make payment of R699 (I get paid on the last day of the month). However, when I went to pay, my total balance was R824.67. I paid this amount as I thought that I would not have another opportunity, and would phone later to find out what was going on. Maybe a systems error? I later phoned but its just been such a horrible experience.

To date, nobody can tell me why DSTV did not honour my 3 discounted months, with one consultant even saying that I never qualified for one although my initial invoice showed the discount was allocated to my account.

I really do not know what else to do. I am at my wits end and just need someone to take the time out to help me and fix this all once and for all.

PLEASE!!!!!