DSTV did not cancel, but doubled my contracts

I currently sit with a major issue and every consultant I speak to has a different story.

I paid my DSTV Premium package and DATA package in full on the 3rd of January via Debit order,

On the 4th of January I spoke to an agent on DSTV CHAT to CANCEL my Premium Package and only keep the DATA due to personal financial reasons.

My contract was ending on the 10th of January.

I clearly instructed to cancel. The agent then suggested that she will cancel all and create new contract for data and router will arrive quickly. She advised that the router will be effective once sim card is placed in router.

3rd of February came for next installment that should have been R449 then a debit order of R2353 was deducted. I was unable to afford this is exaclty why I am cancelling packages. This came down to the fact that the agent did not cancel my contract, she rather added another premium contract to existing contracts. So now I am paying for 2 premium contracts and 2 data contracts.

Every excuse i am getting is i am in arrears so now my data has been put off. It is impossible to be in arrears because payments is being done via debit order and it was wrong assigned on DSTV’s side.

I am working from home and now I had to buy data for R100’s of rands because your AGENTS is not educated enough to understand the simple term “cancel”.

My payments should have been as follow: 3 Jan: R1200 3 Feb: R449

Nothing more nothing less. I AM NOT LIABLE FOR YOUR MISTAKES. This must be sorted before 3rd of March for next debit order.

I am waiting urgently for your response and I WILL lay a complaint at the Ombudsman AND also ICASA