DSTV did me dirty this month !!

I’m sooo disappointed in you guys. I made a payment on my Standard Bank app from the 8th of November and you guys did not allocate the payment till today on the 22 of November. I have to send an email of proof of payments everyday for you guys to reconnect me I am tired . You guys keep saying the payment will be allocated in 48 hours it’s been more than 48hours it’s still not allocated and my dstv is disconnected and that time on my side I did pay everything evn and extra fee for reconnection . So whose problem is it that you guys can’t allocate payment ? now I have to suffer everyday being disconnected because you guys can’t allocate the payment ? Imagine sending the same email everyday!! You guys still can’t do anything