DSTV DID IT AGAIN - PATHETIC BUNCH

So after my previous review, the decoder was transferred from my wife's ID to my ID went active and working. So then my wife received a call from DSTV, confirming the transfer. Since that call everything was switched off. WHAT THE F... DSTV. WhatsApp doesn't work nor any of the many emails send. Pathetic bunch .... TOOK MY MONEY THOUGH SOMMER in ADVANCE dis mos lekker vat vat gee niks Streaming doesn't work don't even know what my Customer number is 1- *** ?? 2- ***4 ?? 3- *** WhatsApp asign this when I login it belongs to Pierre ???