DStv Despair

I am a premium account holder. I have wanted to watch a Box Office movie for some time but have been unable to access my Box Office. The Call Centre consultant I spoke to did not have the courtesy to tell me that she was aware that it is a DStv problem. The call took 25 minutes and I am convinced she was dealing with family matters and made no attempt to update me as she kept me on the line. Only when I paid for a technician to come to my house to check my TV did he ascertain that it is an ongoing DStv problem. They are aware of it! They do not tell their customers or keep them informed. It is part of the shocking service that I have come to expect from DStv. The management seems appalling....